Introduction

SnapKast may no longer start on your computer if you have added or changed any files or directories in the SnapKast folder: My Documents\SnapKast on Windows XP or Documents\SnapKast on Vista and Windows 7.

The SnapKast folder location is for internal use of the SnapKast program. More details are availble below. If you have made changes (e.g. renaming a file), please restore any changes back to their original form. It's best to first ensure that SnapKast is not running (reboot or use the Task Manager), undo any changes you made, then try running SnapKast again.

Suggested Repair

If you are not sure if you changed anything, then please try the following these steps to see if this is the reason why SnapKast is not starting:

1. Ensure SnapKast is not running by either rebooting or using the Task Manager.
2. Use Windows Explorer and navigate to My Documents or Documents.
3. Rename the SnapKast folder to SnapKast-ORIGINAL.
4. Create a new folder naming it SnapKast.
5. Start SnapKast again.

If these steps allow SnapKast to run again, then you need to determine which folder(s) under the SnapKast folder has changed. This can be accomplished by a process of elimination. Let's start with the SnapKast\captured folder as this is the most likely location where the problem lies. Follow the steps below; if you don't find the root cause in the captured folder, then you will need to run through the same steps for all the folders in the SnapKast folder.

1. Ensure SnapKast is not running by either rebooting or using the Task Manager.
2. Use Windows Explorer and Navigate to the folder you want test. Suggestion: test folders in the order of the last one modified first.
3. Move the folder being tested to your Windows Desktop.
4. Try starting SnapKast again.
   1. If SnapKast starts, a "bad" folder has been found. You can just delete this folder or if you wish to repair it:
      1. Move the folder from your Windows Desktop back to the SnapKast folder.
      2. Browse through the folder looking at file and folder names that you may have changed or added. Try to restore back to the original form. Hint: the MP4 video files should have a name like video-widthxheight.mp4, e.g. video-320x240.mp4.
      3. Once you've restored all the files and folders, go back to step 1.
   2. If SnapKast does not start, then this is not a "bad" folder. Do the following:
      1. Move that folder from your Windows Desktop back to the SnapKast folder.
      2. Go back to step 1.

Details about the SnapKast Folder

The files in the SnapKast folder and sub-folders are for internal use by the SnapKast program. The SnapKast Media Center provides access to any files you may want (e.g. a video MP4 file) and you can drag-and-drop those files from the SnapKast Media Center window to any other folder on your computer as you wish. More information is available on this within the SnapKast User Manual, e.g. in the Playback and Sharing section. Accessing the files in the SnapKast space directly from Windows can cause issues.

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